Artist Lab privacy notice.

Artist Lab is operated by Music Intel Ltd, company number 17022941, registered in England and Wales at Ingles Manor, Castle Hill Avenue, Folkestone, Kent CT20 2RD, United Kingdom. Contact legal@musicintel.co.uk.

For accounts purchased directly, Music Intel usually determines the purposes of the account and related service processing. Where an organisation provides Artist Lab to its artists, learners or users, that organisation may be the controller of some information and Music Intel its processor. The access agreement and in-product notices identify which organisation is responsible.

We process account and team details, artist profile and catalogue information, content you upload, campaign activity, relevant audience or performance statistics, service activity, support correspondence and information from external accounts you choose to connect. Information may also come from public, licensed or customer-supplied music-industry records. Some records may identify people even when described as public or statistical.

We use this information to run your account, display authorised information, provide reporting and planning tools, respond to support requests and secure the service. Depending on the purpose, the lawful basis is contractual necessity, legitimate interests, consent or a legal obligation, as explained in the Privacy Policy and any customer-specific notice.

External account connections are optional. When you connect one, the platform shows the permissions you are asked to approve. We use connected data to provide the feature for which you granted access, and share it only with people and providers authorised for that purpose. You can disconnect a connected account from its card under Artist Settings (Social & Streaming) in Artist Lab, or through the external platform's own controls.

The specific information available depends on the permissions and the platform. Typical categories include profile and channel identity, audience totals, geographic and demographic summaries, content performance and engagement statistics. We do not acquire permission to post, delete or alter material unless a separate feature clearly asks for and receives that permission.

Where you connect an eligible social, search or streaming platform, we obtain only information permitted by that platform and authorised for the feature. Individual platform terms and privacy notices continue to apply. Where a new integration materially changes the information used, we update this notice and the connection flow as needed before it is enabled.

Artist Lab uses YouTube API Services. If you choose to connect your YouTube channel, you sign in with Google and authorise Artist Lab to read data about that channel. By connecting, you agree to the YouTube Terms of Service. Google's own handling of your data is covered by the Google Privacy Policy.

What we access. Read-only; we never post, edit or delete anything on YouTube.

• Your channel's ID, name, profile image and subscriber count.
• YouTube Analytics reports for your channel only: views, watch time and subscribers gained by country and city; views and watch time by traffic source and device type; per-video views, watch time, likes, shares, comment counts, subscribers gained and average view duration; and the age and gender mix of your viewers, as percentages.

We do not access your comments, messages, private videos or any channel other than the one you connect.

How we use it. Only to show you, and people you give access to your Artist Lab account, your channel's analytics. We do not use it for advertising, we do not sell it, and we do not transfer it except to the service providers that host and run Artist Lab for us. Our staff do not look at it unless you ask us to (for example for support), or where needed for security or to comply with the law.

How we store it. Your Google access and refresh tokens are stored encrypted. Analytics are stored against your artist profile while your channel stays connected. At least every 30 days we check that your authorisation is still valid.

How to disconnect. In Artist Lab, open Artist Settings, find the YouTube card and choose Disconnect. We ask Google to revoke our access and delete the connection and its YouTube data from our active service. If we cannot confirm revocation, we tell you so that you can remove Artist Lab's access on Google's security settings page. You can also remove access there at any time. We delete authorised data from our active service within seven days of an in-app disconnect. If you remove access through Google, we check authorisation regularly and delete related YouTube data from our active service within 30 days. Information obtained independently from YouTube may be retained under its own retention rules.

Google API Services User Data Policy. Artist Lab's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

Questions or complaints about your YouTube data: legal@musicintel.co.uk.

Deleting information in Artist Lab does not delete content from YouTube itself.

Artist Lab uses TikTok's Login Kit and Display API. If you choose to connect your TikTok account, you sign in with TikTok and authorise Artist Lab to read information about that account. TikTok's own handling of your data is covered by the TikTok Privacy Policy.

What we access. Read-only; we never post, edit or delete anything on TikTok, and we never message anyone.

• Your profile: display name, avatar, verified status and your follower, following, likes and video counts.
• When you grant access to your public videos: their titles, descriptions, links, posting dates, duration, cover images and public view, like, comment and share counts.

We do not access private videos, drafts, direct messages or anyone else's account.

How we use it. Only to show you, and people you give access to your Artist Lab account, your own TikTok audience and public-video performance over time. We do not use it for advertising, we do not sell it, and we do not transfer it except to the service providers that host and run Artist Lab for us.

How we store it. Your TikTok access token is stored encrypted. Profile counts and public-video readings are stored against your artist profile while your Artist Lab connection remains in place, so you can see changes over time. Cover images are retrieved for display and held temporarily.

How to disconnect. In Artist Lab, open Artist Settings, find the TikTok card and choose Disconnect; we remove the local connection and its stored profile and video readings straight away and stop collecting. We also ask TikTok to revoke access; if that request fails, you can remove Artist Lab from your TikTok account's connected apps. You can ask us to delete your TikTok data at any time by contacting legal@musicintel.co.uk. We will respond within one month, as UK data protection law requires.

Deleting information in Artist Lab does not delete content from TikTok itself.

Artist Lab uses Facebook Login and the Meta Graph API. If you choose to connect, you sign in with Facebook and choose, on Meta's own permission screen, which Facebook Page and which Instagram professional account Artist Lab may use. Meta's handling of your data is covered by the Meta Privacy Policy.

What we access.

• Your Page: name, picture, link, category and follower counts; your Instagram professional account: username, picture, follower and post counts.
• For posts you publish through Artist Lab: their reach and engagement figures (views, reach, reactions, likes, comments, saves, shares, clicks).

Publishing. Only when you approve a post in Artist Lab do we publish it to your selected Page or Instagram account. If the post has a campaign link, we add it as a first comment when the connected account's permissions allow this; otherwise we add it to the post caption. We do not access private messages or publish unrelated content on your behalf.

How we use it. Only to show you, and people you give access to your Artist Lab account, your own audience and the performance of your own posts. We do not use it for advertising, we do not sell it, and we do not transfer it except to the service providers that host and run Artist Lab for us.

How we store it. Your Meta access tokens are stored encrypted. Counts and post figures are stored against your artist profile so you can see change over time. Some readings may remain after disconnection; you can request their deletion.

How to disconnect. In Artist Lab, open Artist Settings, find the Meta card and choose Disconnect; this removes the connection and stops further collection. Some stored readings may remain. You can also remove Artist Lab under Business Integrations in your Facebook settings. You can ask us to delete your Meta data at any time by contacting legal@musicintel.co.uk. We will respond within one month, as UK data protection law requires.

Deleting information in Artist Lab does not delete posts or content from Facebook or Instagram.

Where Artist Lab supports links, sign-ups or other fan-facing activity, the artist, label or campaign organiser may decide why information is collected and be the data controller. A notice shown at the point of collection identifies that controller, the purpose, marketing choices and how the fan can exercise their rights. Music Intel processes the data only on the agreed basis and may separately use limited operational and security records for its own lawful purposes.

Account and customer information is retained according to the relevant service relationship and retention settings. Some connected-platform information is subject to shorter platform-specific rules. We may use contracted service providers for hosting, support, security and communications, and make necessary disclosures to lawful authorities. International transfers are protected using a lawful mechanism where required. We also use browser storage and similar technologies where relevant to the Artist Lab experience. See the Privacy Policy and Cookie Policy for further information.

Deleted information may remain in our secure backups for a short period until they are overwritten. We do not use or restore it.

You may ask about information held about you and, where the law applies, request access, correction, deletion, restriction or portability; object to processing; or withdraw consent. To exercise a right, request deletion of connected data or raise a complaint, contact legal@musicintel.co.uk.

We acknowledge data-protection complaints within 30 days and investigate and communicate the outcome without undue delay. See Data Protection Complaints. You may also complain to the Information Commissioner's Office.