Artist Lab terms.

Artist Lab is supplied by Music Intel Ltd, registered in England and Wales under company number 17022941, registered office Ingles Manor, Castle Hill Avenue, Folkestone, Kent CT20 2RD, United Kingdom. VAT registration number GB519553375. For support use support@musicintel.co.uk. For contractual or privacy questions use legal@musicintel.co.uk.

You must provide accurate account information, protect your login and use the service lawfully. Direct self-service accounts and subscriptions are intended for adults aged 18 or over. Approved educational access for younger users is managed separately.

You must have permission to connect any artist, team or external account and must not claim someone else's work or access without authority.

The features, usage allowances, trial terms and support included with your subscription are those shown at checkout and in your order confirmation. We may improve the service, but we will provide appropriate notice of material changes to features you have paid for. Data and metrics from external platforms may be incomplete, delayed or changed by those platforms.

Artist Lab provides tools for information and planning, not a guarantee of commercial success, royalties or audience growth.

Before you place an order, we will show the full recurring price including applicable taxes and any unavoidable charges, the billing interval, the duration or minimum commitment, renewal arrangements, any trial or promotional pricing, and how to cancel. We will send an order confirmation in a durable form such as email.

Where a subscription renews, the price and renewal arrangements are as shown at checkout or in a later change notified to you in accordance with the law. We will not add optional paid items without your express consent.

You may stop future renewal through the cancellation route identified in your account or order confirmation, or by emailing support@musicintel.co.uk. We will confirm cancellation. Unless the law gives you an earlier refund or termination right, cancellation normally prevents the next renewal and access continues until the end of the period already paid for.

Statutory cooling-off rights are separate from stopping renewal. If you buy online as a consumer, you may have a right to cancel within 14 days of entering into the contract. Whether an exception applies, or whether any proportionate charge can be made for services started during that period at your request, depends on the type of supply and the legal conditions met at checkout. We will provide the information and choices required before the order is placed. Nothing in these terms limits those rights.

To exercise a statutory cancellation right, email support@musicintel.co.uk with your account email and a clear statement that you wish to cancel. A model form or other method may be made available at checkout, but its use is not compulsory.

Connecting a third-party account is optional and subject to the applicable platform's terms and privacy rules. You may remove a connection from its card under Site Settings, or through the platform's own authorisation controls. Details of information accessed, use and deletion are in the Artist Lab Privacy Notice.

Artist Lab uses YouTube API Services where you connect YouTube. By using those features, you agree to be bound by the YouTube Terms of Service.

A third party may change or withdraw an API or feature. We will act reasonably to maintain the parts of the service within our control, but cannot guarantee third-party services remain available.

You retain any rights you hold in material you upload or authorise. You give Music Intel the limited permissions needed to host, process and display it for your use of the service. Do not upload unlawful content or data that you do not have permission to provide.

The Privacy Policy and Artist Lab Privacy Notice explain how relevant personal data is handled. Account closure and connected-platform disconnection may have different effects on data held in your account; we explain applicable export and deletion options in the service.

You must not use Artist Lab for unlawful surveillance, fraud, harassment, infringement, unauthorised access, abusive automated traffic, or circumvention of third-party platform restrictions. We may take proportionate action, including temporary suspension where needed for security or legal compliance, and will explain material actions when reasonably possible.

Nothing in these terms excludes rights you have under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or other mandatory law applicable to your purchase. Digital services and content must meet applicable legal standards, and you may be entitled to remedies where they do not.

No exclusion or limitation applies to fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability which cannot legally be excluded. Any other limitations will be subject to the fairness and reasonableness requirements applicable to consumer contracts.

We may update these terms for legitimate legal, technical or service reasons. Material changes affecting existing paid subscriptions will be notified as the law requires. We will not rely on unilateral changes to remove rights you already hold.

The agreement is governed by the law of England and Wales. This does not deprive consumers of mandatory protections in their country of residence. Contact support@musicintel.co.uk about service concerns or legal@musicintel.co.uk about privacy or contractual concerns.